Jakes Guitars Terms and Conditions

Terms and Conditions

Jakes Guitars Limited
Company Registration Number 5170166
Office Address: 5 Swalwell Close, Prudhoe NE42 6EX (not open to public)

Payment in full must be received and cleared our account before any goods can be dispatched.

Responsibility for ownership of the goods passes to the purchaser once the goods have been delivered to them.

Delivery will be made by fully insured courier service unless collecting from shop.Any carriage for returns from outside the UK must be made by the purchaser, and the costs reclaimed on successfull receipt of the goods.

Goods displayed 'In Stock' correct at start of business each day. If item not available when order placed, customer will receive Email within 24 hours indicating availability date .

Return and refund of faulty goods is subject to any defects or faults in the goods being informed within 28 days of receipt.

Goods that have been altered in any way from their original condition or DVD/software where seal has been broken, cannot be returned.

Goods cannot be returned as faulty where a specific defect was brought to the attention of the purchaser at the point of sale

Cancellation requests must be sent in writing to either the office address or by Email to enquiries@jakesguitars.com Please note a stocking fee may apply for special orders.

Refunds can only be made by the method originally used to pay for the goods. These will be made as soon as possible, but may take up to 30 days. Any shipping costs will be deducted from the refund, with the exception of faulty items.

This does not affect your statutory rights

WEEE Regulations:

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

· Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.

· Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

Jakes Guitars Limited is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

For example, if a customer bought a new amplifier from us we would accept their old amplifier and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol.

Please return any eligible WEEE items to the shop premises at Collingdon Buildings,Collingdon Road, High Spen, Tyne and Wear NE39 2EQ. Any shipping costs must be paid by the customer.

Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

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